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FAQS

GENERAL

  • If I have questions during my stay, who do I call?

    Our office is open 7 days a week from 9am-5pm, any after hour calls will be directed to our answering service! All of our properties have an information binder that should be able to answer all of your questions! You can also email us at info@rentchelan.com

  • How do I make a reservation? Is it secure?

    Booking a vacation rental with Windermere Vacation Rentals is a fast, easy, and secure process. To book your next vacation visit rentwapato.com or call us 7 days a week from 9am-5pm at (509) 415-3505.

  • Can I make reservations at the last minute?

    Reservations can be made online up to 48 hours before check-in time (5pm).

  • How long are the minimum stay requirements?

    Minimum requirements are dependent on season. We require 3 nights in peak season and two nights during off season.

  • Do you have occupancy limits?

    Yes, we do. When you visit our website, each listing has the occupancy limits listed. Unfortunately, due to county regulations these are non-negotiable.

  • Can we have guests over during our stay?

    We do allow guests visit during the day! We ask no more than 4 people visit in a day and all-day guests must vacay the property by 9pm. Large gatherings, weddings, and parties are strictly prohibited.

  • Can I pay extra for additional guests over occupancy?

    Unfortunately, no. All of our condos are priced for the set occupancy and due to county guidelines, our occupancy limits are very strict.

  • Do you have age requirements to rent a vacation rental?

    The minimum age requirement to rent a property through Windermere Vacation Rental is 25 years of age.

  • Can I bring my pet?

    Although we love our pets, unfortunately no pets are allowed at Wapato Point.

  • Do you charge a cleaning fee?

    Yes. Cleaning fees are determined by the size of the unit, the number of beds/baths, and the total hours it takes to fully prepare the condo for your guest stay.

  • If I wanted special items to be in my home upon arrival would this be possible?

    Yes. We will do our best to accommodate your requests. Please contact us for delivery pricing at (509) 415-3505.

WAPATO POINT AMENTIES

  • Am I able to use the Kiosk?

    Yes! You will just need to stop in at the Wapato Point Management front desk and put a credit card on file for all Kiosk charges.

  • What Amenities are provided at the Kiosk?

    Kids crafts, mini golf, paddle board and kayak rentals, ice skating (in the winter) etc.

  • Can I rent a boat at Wapato Point?

    Yes! Shoreline has a beach side café and boat/jet ski rentals on property! We do recommend you calling to make a reservation and they fill up quickly - 509-682-1515.

  • Does the Yacinde have a pool?

    Yes! The Yacinde has a private pool only for Yacinde guests! Your room key will give you access. Please note pool towels are not provided and should be planned for before you arrive.

RENTALS

  • How do I check in to my vacation rental?

    Each unit is equipped with a lock box with your room key inside. Each unit will be provided with one key, we recommend you leave it in the lock box every time you leave your unit. You will receive check-in instructions before your arrival with all the information you will need to open the key box.

  • What time can we check-in?

    Check-in time is 5pm.

  • What time must we check-out?

    Check-out time is 10am.

  • What is supplied in the home?

    • Freshly laundered and sanitized linens and bath towels • Basic cookware, dinnerware and flatware. • A starter kit including dish soap, laundry detergent, sponge, garbage bags, hotel-style bath toiletries, paper towels and toilet paper. • BBQ with an extra complimentary propane tank. • 1 blow dryer • Iron and ironing board Please note: Beach towels, baggies, foil, spices, charcoal etc. may not be included in the rental. Please reference your specific property for a list of all amenities.

  • Do all of your vacation rentals have a washer and dryer onsite?

    Each building has a guest laundry facility, please note laundry detergent IS NOT supplied.

  • Does the Yacinde have WIFI?

    It does! At check-in you will receive an email with the most up to date WIFI password. Please note the WIFI password changes the first Friday of every month, the list of passwords will be provided.

  • Is there Air Conditioning in the unit?

    Yes, all of our units are equipped with air conditioning.

  • Do you provide cribs or highchairs?

    Our properties do not provide cribs and highchairs. We encourage our guests to bring these items to ensure the safety and comfort of their child.

  • Is smoking allowed?

    No smoking is allowed in units or in any common areas including decks and patios, please use the parking lot, away from the building to smoke.

  • Is there a maximum amount of vehicles allowed on the property?

    We provide two parking passes for all units.

  • What is the cancellation policy?

    Please refer to our terms and conditions on our website rentchelan.com

PAYMENT

  • What is the payment policy?

    Your property is reserved with a 25% down payment. This payment is applied to the total cost of the reservation. The full balance of the reservation is due 60 days prior to arrival. If your reservation is made within 60 days of your arrival, the balance is due in full at the time the reservation is made.

  • How can I pay for my reservation?

    Our online reservation system accepts most major credit cards including Visa, MasterCard, Discover and American Express.

MISCELLANEOUS

  • Where can I get more information about Manson?

    The local Chamber of Commerce is a great resource for information about the Lake Chelan Valley. Visit their interactive website or the new state of the art Visitor’s Center on main street during your vacation stay. Lake Chelan Chamber of Commerce PO Box 216 | 216 East Woodin Avenue Chelan, WA 98816 509-682-3503 |www.lakechelan.com

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